Asiakasymmärryksestäkö avain palveluennakointiin? : markkinalähtöisen asiakasymmärryksen käsitteen jäljillä : kirjallisuuskatsaus kansainväliseen terveyspalvelujen tutkimukseen.
- Hlavní autor:
-
Kaarakainen, Minna
We do not have a clear identifier or note about this person. You can try to get more information using external search engines:
- Další autoři:
-
Syrjänen, Aino.
We do not have a clear identifier or note about this person. You can try to get more information using external search engines:
- Formát:
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Journal article
- Jazyk:
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Finnish
- V:
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Hallinnon tutkimus. - ISSN 0359-6680. - Tampere : Hallinnon tutkimuksen seura. - 31 (2012) : 2, s. 117-130
- Seria:
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Artikkelit
- Předmětová hesla:
- Annotation:
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Abstract: Is understanding the client the key to service anticipation? The market based concept of client understanding - a literature review on international health services.
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