Näpertely seis.
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In: Talouselämä. - ISSN 0356-5106. - 2016 : 20, s.65
Journal article
Tunnelmalla on väliä.
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In: Talouselämä. - ISSN 0356-5106. - 2016 : 16, s.65
Journal article
Tarinallistaminen : palvelukokemuksen punainen lanka
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Published: [Helsinki] : Talentum, 2014 (Viro : Print Best)
Book
Lapsen vuosisata : pohjoismainen muotoilu ja lapset 1900-2014
Book
Storied design : narrative matters in design presentation
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Book
Storied design : narrative matters in design presentation
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Book
Tarinallistaminen : palvelukokemuksen punainen lanka
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Published: [Helsinki] : Talentum, 2014.
Book
Unelmoidaan uusi kirjasto.
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In: Kirjastolehti. - ISSN 0023-1843. - 2017 : 4, s.8-11
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Nyt luodaan asiakaskokemuksia!
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In: Tietoasiantuntija. - ISSN 1795-7338. - Tietoasiantuntijat. - 27 (2012) : 2/3, s. 45-46
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Palvelumuotoilua vai palvelujen ihmislähtöistä suunnittelua.
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In: Tiedepolitiikka. - Helsinki : Edistyksellinen tiedeliitto. - 37 (2012) : 3, s. 57-60
Tiedepolitiikka. - ISSN 0782-0674. - 2012 : 3, s.57-60
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