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Language influence in services : perceived importance of native language use in service encounters
by:
Holmqvist, Jonas
Published: Helsinki : Hanken School of Economics : distributor: Library, Hanken School of Economics, 2009 (Helsinki : Edita Prima)
Book
Published: Helsinki : Hanken School of Economics : distributor: Library, Hanken School of Economics, 2009 (Helsinki : Edita Prima)
Book